Fady Gharzaldeen

• Managed IT operations for 200+ employees, improving system uptime and security. • Designed and implemented infrastructure hardening strategies, reducing security incidents. • Optimized IT resource usage, deployment standards. • Managed SQL server backups and database issues, decreasing downtime. • Enhanced internal workflows, increasing efficiency by 18%, and improved IT satisfaction rates. • Led a team of 6 IT professionals, providing mentorship and technical guidance.

• Improved server performance, reducing downtime by 20% through proactive monitoring. • Automated backups and troubleshooting processes, reducing recovery times by 80%. • Developed a custom web application (C# and SQL Server) to streamline internal workflows. • Configured MikroTik routers, enhancing network security and response times. • Reduced malware incidents by 40% via effective antivirus and security update management.

• Designed and maintained WAN infrastructure, improving connectivity and reducing latency by 90%. • Ensured 99.9% server uptime through robust system administration for Windows and Linux. • Reduced vulnerabilities by 40% via implementation of strict network security policies. • Improved backup and recovery times by 50% through comprehensive disaster recovery planning. • Optimized ERP and POS system integration, boosting operational workflows and efficiency.

• Monitored network performance, reducing outages by 20%. • Enhanced data backup procedures, improving disaster recovery by 30%. • Resolved network issues, increasing response efficiency by 25%.

• Improved system stability by 20% through infrastructure upgrades. • Reduced unauthorized access incidents by 35% via robust network security device configuration. • Provided expert support for system backups, disaster recovery, and troubleshooting.