Farhad Alizade

Support service partners and customers to resolve technical concerns from office and on field. Carrying out and organization of modification works, service bulletins, troubleshooting of the different level technical issues in cooperation with local service partners. Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing "off road" times of customers vehicles as well as repair and warranty costs. Carrying out on field diagnostics, troubleshooting, collecting factual technical

As an Automotive Technical Support Agent, I am the the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solutions to the one of the major German premium car manufacturers. I am supporting operators in diagnosing and repairing vehicles and in providing technical analysis. As an automotive technical experts our team's goal is providing high level customer service. In my role as technical support agent for an international premium automobile ma

• Managing automotive repair center to provide aftersales services in accordance with manufacturers and state standards and regulations • Planning overall service activity in advance in most efficient manner to avoid any gaps in working day and make sure all planned maintenance and repair works are done in time. • To ensure all works are being done in strict accordance with manufacturers repair manuals and technical prescriptions. Preparing reports in technical information exchange portals and completing re

Responsible for service, warranty and spare parts of the 100 units of LEVC electric vehicles TX5 and 500 units of TX4 models. Personally leading team of technicians responsible for maintenance, trooubleshooting, diagnostics and repair works on LEVC TX5 electrical vehicle . Completing hands-on jobs on electrical components testing using different types of testing equipment such as multimeters, battery tester, oscilioscope and diagnostic scanner to identify faults, test different electrical components icludin

Managing all three divisions ( service, warranty and spare parts) of aftersales department to provide aftersales services in accordance with manufacturers and state standards and regulations.Planning and budgeting the initial purchases of repair equipment, tools, initial spare parts stock order, software installation, environment for startup.Planning actions, setting procedures and managing the workflow to achieve maximum level of productivity and efficiency of whole department.Direct staffing, performance

Managing service station of the company with fleet of 1000 units of London Taxis TX4 models which were 24/7 in operation as well as all related dealership activities such as warranty works, technical trainings of whole staff, spare parts stock, warranty and monthly orders. Work cloesly with technical staff to increase efficiency and productivity of repairs and maintenance works through looking deeper into repair details where workflow and repair procedures could be developed by improvement of the skills of

Work with customers, partners, suppliers and other departments of company to achieve profitability of company. Organizing precise and result oriented work of the whole service team of 40 persons. Forecasting, planning and budgeting activities of service to increase the sales volume and carry out planned works.Organized and managed CRM team consisting of 4 employees which was responsible for maintaining customer database with detailed information about customers, their potential, history etc., conducting cu

Work closely with construction manager in projecting15000 square meters Service and Warehouse facility according to Volvo- Mack Standards.Responsible for the defining and preparing of listing, specifications, total equipment cost estimates of tooling and equipment orders of special automotive testing, diagnosing, repairing, welding, measuring, allighnment equipments and tools such asrepair equipment, lifting equipment, pressing equipment, cranes, compressors, pumps, electrical panels, centralized oil, water

Managing service workshop of dealership of MAN NUtzfahrzeuge AG, TEREX, Bobcat Equipment, Faun Umwelttechnik & Co KG, Ziegler Firefighting Vehicles, Bronto Skylift firefighting equipment, Schmitz Cargobull etc.Leading a team of 45 persons in an efficient and productive manner building a motivated result oriented team.Directing service activities and tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer

Meet customers and directing every repair from intake to release of their vehicles.Translate customer-reported problems to actionable work orders for technicians to complete.Provide technicians with latest repair manuals and manufacturers instructions on specific repairs.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Perform maintenance and repair works on different models of BMW. Identify faults, faulty and causing parts of the vehicles using the diagnostic and testing equipment.Perform repair and replacement of different types of systems shuch as electrical system, brake system, suspension, steering, final drive, transmission etc.Perform routine maintenance and general mechanic work on vehicles. Inspecting vehicle computer and electronic systems using diagnostics INPA, ISTA, Rheingold to inspect, troubleshoot, program

Work alongside technicians to learn to perform quality vehicle service maintenance and repairs.Assist technicians as needed.Deliver customer cars to service stalls as requested by technicians.Pick up parts from the parts department as directed by technicians.Perform safety inspections, oil changes, lubrication work, basic maintenance and minor repairs as directed.Replenishe supplies as requested by technicians or service manager.Report machinery defects or malfunctions to supervisor.Attend training classes