Farhan Ahmed

Accountable for: • Develop/maintain relationships to position Aptos as key service partner. • Services revenue • Oversee delivery of all contracted services to ensure high levels of performance. Lead and design specific “get well” plans for service delivery issues and aged debt. • Monitor set up of all new IT services • Management and communication with the customer on product lifecycle/roadmaps including EOL/EOSL. • Own and manage customer CSIP

Integrationsunterstützung bezüglich unserer Produktplattform Konfiguration verschiedener Setups in unseren Systemen Unterstützung der Automatisierung von Setup-Prozessen (mit Skriptsprachen wie Perl, VBA etc.) Dokumentation der Lösungen, die für die Kundenbetreuung entwickelt wurden Steuerung und Überwachung von Kundenkommunikations- und Eskalationsmeldungen Direkter Kundenkontakt bei technischen und produktspezifischen Fragen und Problemen (2nd Level Support)

Jobs and responsibilities include: Joint creation of innovation management e-marketing concept Analysis of marketing gaps in current business models Delivery of concept for web-based implementation. Creation of market tools to overcome current gaps

Through GADE Foundation, I worked to promote entrepreneurship in Pakistan and also established an incubation center for SMEs and supervised 106 start-ups. Besides that, I was responsible to build a collaborative network of academia, government, and corporate sector. My core responsibilities include project development & implementation, stakeholder liaison and start-ups consultancy.

I worked as executive operations in a firm involved in international trade. My role was to ensure coordination between sales and operations teams and guarantee timely and quality execution of orders. I was also responsible to identify and flag up any discrepancies arising in advance and inform concerned people for timely remedial actions. My core responsibilities include project implementation, uncertainty management and internal communication.

Innovation and Competency Development

Advertising and Marketing