Fatma Döşekçi

Key Responsibilities & Achievements: E-Commerce Process Management & Salesforce Commerce Cloud Led the process design for Salesforce Commerce Cloud, ensuring seamless e-commerce operations and system optimization. Worked closely with business and IT teams to align digital commerce processes with operational goals. Customer Service & Integrated Customer Contact Center (ICCC) Rollout Led the rollout of ICCC, ensuring smooth implementation across multiple business units. Designed and optimized end-to-end bus

As the CX Analysis & Planning Group Manager at NTT DATA Business Solutions Turkey, I led the analysis team while also serving as the Lead Analyst in major SAP Commerce (Hybris) projects. I was responsible for driving end-to-end (E2E) processes, overseeing delivery, supporting presales and sales demos, and preparing technical content. My role involved deep expertise in B2B and B2C e-commerce, marketplace solutions, and ERP integrations, particularly with SAP and Oracle. Later, as the Head of Digital Commerc

As part of the SAP ECC to SAP FMS transformation, I led the end-to-end analysis and optimization of all logistics modules, ensuring a seamless transition across multiple business processes. My primary focus areas included: • SAP MM & SD process optimization, including material master data enhancements and pricing structure alignment • Near real-time e-commerce stock integration, enabling accurate inventory visibility across digital and physical sales channels • SAP FMS - CAR data synchronization & availa

As an in-house SAP Specialist at Koçtaş, a leading retail company with an extensive store network, I played a key role in the development and optimization of SAP processes, primarily in the MM/WM/Retail modules. While Koçtaş primarily focuses on retail sales, it also has B2B wholesale operations, supporting both business models within its SAP ecosystem. My responsibilities included managing small to large-scale enhancements and projects related to procurement, supply chain, warehouse management, third-party