Fayzul Mostafi

> Currently working as a Local IT Engineer at Cisco Systems. > Laptop (both Windows & Mac) refresh & re-image. > Understanding user’s software/hardware requirements, and clarify what is required and to follow-up with basic action plans. > Keeping the user and the Local IT Team updated about the progress and problem resolution using verbal and written communications. > To maintain accurate stock levels, and work with the Asset Management team to account for all hardware.

> Worked as a Local IT Engineer at Cisco Systems. > Laptop refresh & re-image. > Understanding user’s software/hardware requirements, and clarify what is required and to follow-up with basic action plans. > Keeping the user and the Local IT Team updated about the progress and problem resolution using verbal and written communications. > To maintain accurate stock levels, and work with the Asset Management team to account for all hardware.

* Worked as a back-fill IT support at Abbott GmbH & Co. KG. * Customization of desktop & laptop hardware to meet user specifications. * To replace Keyboard (Laptop only) , RAM, HDD & Motherboard for desktop & laptop. * To change the cartridges for all types of HP printers and as well as some small maintenance too. * Installation & maintenance of servers in the data centers. Mostly to replace the RAM, HDD, Motherboard etc. * Installation of router, switch and access points.

* Installation , integration & troubleshooting of 2G & 3G Ericsson equipment. * To ensure occupational health & safety for the team member of assigned sites.

Telecommunications Engineering, Signal and Linear System, Microwave Engineering