Federico Parisi

- Identifying, reporting, and solving technical issues - Issuing compensations through the app and refunds through Adyen - Being the primary point of contact for customers and agents (fin. & tech.) - Ensuring customer inquiries are answered promptly and smoothly - Creating solutions and offering clear guidance to customers - Assisting customers with live orders, coordinating with warehouses and internal support teams - Improving internal processes and the customer experience

- Representing the company in the boat holiday industry and helping onboard new partners - Responsible for acquiring new partners and bringing new inventory to the Italian market - Pitching the company and building a long-lasting relationship with the future partners - Assisting the team with real-time listings issues - Reaching out to partners and coaching them to use the Booking Management Tool - Leading the expansion of the inventory by importing data and boats

- Administration - Admission Operations - Business Development - Customer Service - Event Management - Tour Leading - Tour Guiding

- Business Development - Customer Service - Housekeeping - Kitchen - Reception - Reservations - Travel & Booking Consulting - Waitressing

Activities and societies: Specialization in Heritage Experience Management. Minor in Outdoor Leadership & Adventure. Travelife Sustainability Management course. Thesis: 'Analysing the extent of influencing factors of Dutch colonialism in regard to Dutch tourists visiting South Africa'

Activities and societies: Specialization in E-Tourism and Enogastronomic Tourism. Introductory Sommelier course. Thesis: a feasibility study of and marketing campaign for a monthly event about art and culture called 'First Thursdays Lugano'