Özlem Dönmez

Order management by following up the backlog and deliveries daily, scheduling orders, establishing coordination between planning, logistics, sales and customers in Automotive industry. Processing order creations, RMAs, investigating and resolving customer complaints. A key area of focus is to develop strong business relationships via the company’s Extraordinary Customer Experience strategy. Managing KPIs by focusing on the company’s targets and visions.

Coordinating all sales and after sales activities including preparing quotations and following up, placing the orders, following the orders from production to delivering to customers in defense industry. Working in coordination with outside sales to reach the sales budget. Working closely with the other departments such as product,accounting, logistics, purchasing. Implementing sales strategies and objectives to manage and develop customer relations. Assisting Sales Manager and guiding inside sales team.

Providing the coordination between sales team and other departments in the company in other countries in Europe; following the orders, from production to delivering to the customers; preparing the price analysis and adjustments for Turkish market. Generating the marketing activities in coordination with the central marketing department. Working closely with the PR agents to implement marketing and advertising activities. Preparing monthly and annual sales/marketing reports to the management.

Key Account Management: Including sales, marketing and after sales activities from pricing to after sales support; acquisition of the account ,the implementation of sales strategies and objectives by increasing the customer satisfaction. Preparing the price offers for and participating to international tenders. Preparing monthly and annual sales reports to the management. Preparing next year’s budget. Using CRM to follow the potential and existing customer activities.

Worked in sales and marketing, import-export, accounting departments to assist to the employees in daily work, international correspondence and translation.

Marketing, International Marketing, sales, entrepreneurship, industrial relations, finance, organization behaviour/relations, supply chain, sustainability in organizations