Felipe Weidenslaufer von Kretschmann

- Commercial and operational management through Outbound call centers for the Claro and VTR brands. - Through 13 BPO companies, I coordinate and manage product sales compliance for residential customers throughout Chile, which include video, broadband internet, telephony, and mobile services. - Work tables with GTM for monitoring, optimization and creation of campaigns. - Work tables with Quality and Churn areas for diagnosis, monitoring and action plans. - Direct work team of thirty people.

- Management, coordination, and commercial administration of the metropolitan and southern Chilean stores for VTR, a subsidiary of Liberty Latin America. - With my team of branch managers, through constant coaching in work and management methodologies, the sales rate was raised from 3.5% in 2018 to 5.4% in 2020, 6.1% in 2021, and 9.5 % in 2022. - Regarding customer churn, we lowered its rate from 11.4% in 2018 to 9.9% in 2020, 6.0% in 2021, and 5.8% in 2022. - In 2022 we achieved an eNPS of 61 in my area.

- Management, planning, and execution of the Business Plan in the stores in southern Chile. - As a result of the implementation of new work techniques and the constant management of improvement opportunities, together with my team we managed to close an annual achievement of 111% in sales targets and 3.9% in customer churn, the second- best performance nationwide. - Through the leading of improvements in the work environment, we achieved in the NPS survey a score of 74, the third-best result nationwide.

- Commercial Management in the main residential sales channels in southern Chile, for Telefonica Movistar, a subsidiary of Telefonica SA. - Leading a multidisciplinary team of branch managers, business advisors, real estate KAM, and customer service executives, we were able to consistently meet business objectives during my tenure with the company. - Each year ranked among the top 3 nationwide in the company's internal satisfaction survey.

- Responsible for the commercial, administrative, and logistics operation of the offices and warehouses in the northern regions of Chile. - Several changes were implemented in the regional operation, restructuring work areas, improving the commercial capabilities of the teams and the efficiency of logistics operations, in addition to strengthening the relationship with our clients. Due to the above, an increase in the Net Margin of 95% was achieved for 2 consecutive years.