Ferhat Ay

I play an active role in the management and optimization of monitoring systems and automation technologies in the IT infrastructure sector. We analyse customer-specific requirements and develop targeted projects for monitoring and stabilizing IT landscapes. Our solutions cover areas such as network management, virtualization and IT security and are aimed primarily at companies from the banking and financial sector, but also at customers from other sectors.

I have actively contributed to ensuring the 24/7 availability of banking applications and payment systems. I have used monitoring solutions with products such as SolarWinds, Grafana, Dynatrace, VMware, Instana and Vmanage. - My focus is on Windows systems and the management of virtualization projects as well as the analysis of alarms from the infrastructure and proactive interventions to prevent disruptions.

At Vitel AŞ, I was responsible for monitoring and developing our customers' IT infrastructure services and ensuring service continuity. My focus was on the implementation and utilization of modern ITOM and ITSM solutions, in particular: - Asset management - ServiceNow-based processes such as incident, problem, change and configuration management in accordance with ITIL. - Proactive monitoring of Windows and Linux servers as well as event management with automatic escalation.

At Odya Technology, I was responsible for the implementation of infrastructure monitoring projects at leading financial and telecommunication companies in Turkey. I implemented ITOM and ITSM solutions (such as SolarWinds, ServiceNow, Dynatrace) and integrated them into existing systems via APIs. The focus was on asset management, event management, automated incident handling and CMDB linking. Turkish Airlines -Network Management Ministries of Defense -Monitoring Akbank & İşbank Network Monitoring