Flavia Dsouza

Spearheading application development projects for Gartner Consulting business. Coordinating cross-functionally with Architects, Vendor Resources, QA Team, Information Security Team, Release Management Team & Technology Operations Team to get project till end delivery. Conducting business process analysis and understanding technical & functional specifications Perform risk management to minimize project risks.

Managed IT infrastructure projects for Gartner real estate in the APAC region. Facilitated communication between business and vendor teams. Created project plans, provided regular updates to leadership, and managed multiple IT projects. Interacted with different teams - AV, Network, telecom and End user technology.

Managed multiple end-to-end projects for Cognizant's corporate security. Guided and supported corporate security in building cloud infrastructure with cloud service providers. Provided essential assistance to IT teams in application profiling, security testing, and app criticality assessment for cloud migration decisions. Oversaw project timelines and liaised with management and clients to ensure satisfactory progress.

Responsible for managing multiple network projects by ensuring and maintaining organizational quality standards. Managing overall planning and execution of the projects which involves defining project scope, project plan and preparing schedules, resource estimates, status updates, project communication and ensuring project completion within agreed time frame.

Assisting users in resolving issues relating to POTS, Internet, Leased lines, ISDN. Resolving issues related with internet access of the users. Helping users with billing and connectivity issues. Meeting AHT / CSI / FCR targets. Meeting Score Card Parameters. Actively taking part in Training and Process Update discussions. Compatible in team environment and also to work well independently.