Flor Prassolo.

-Led digital projects using Agile methodologies and Jira to enhance workflow efficiency across content and e-commerce operations. Acted as digital coordinator for the release of web applications supporting VIP hospitality ticketing for major sports global events, including UEFA Euro 2024 and Paris 2024 Olympic Games Contributed to backlog grooming and sprint planning, helping define priorities based on business needs, technical feasibility, and stakeholder input.

Created cases on CRM software (Salesforce) for internal communication. Trained clients, and encouraged greater use of our system while capturing and reporting customer feedback. Provided advice and support on using the complex reservations system. Provided high-quality customer support and training to restaurants using Salesforce CRM, ensuring timely resolution.

-Migrated and uploaded content for Ford Motor Company's website using Adobe Experience Manager (AEM). - Coordinated with QA teams and developers to ensure content accuracy and timely delivery. - Leveraged Agile methodologies and Jira for task management in a fast-paced environment

Created XML files for web scraping projects using Visual Web Ripper, XPATH, and REGEX. - Adapted quickly to new technologies, gaining proficiency in WordPress and basic PHP. - Collaborated with graphic and communication teams to develop visual assets and email campaigns using tools like Illustrator, Mailchimp, and Photoshop. - Applied Agile methodologies and used Jira and Trello for task coordination.