Ford Butler

Identify opportunities for B2B sales growth in New York and New Jersey, including Lufthansa Group gateways in New York (JFK) and Newark (EWR). Gather feedback from account management colleagues and present market-specific recommendations to senior managers and colleagues in other commercial functions.

Propose sales activities and action items based on analysis of performance data and evaluation of customer portfolios, primarily focusing on Austin, Dallas, Denver, and Houston.

Directed ground support for daily turnarounds of the Airbus A380-800 and Boeing 747-8i aircraft, with nonstop service between Houston and Frankfurt, Germany, for up to 509 passengers each day. Synchronized efforts of service partners and Lufthansa staff and crew to meet targets for quality and punctuality. Completed Ramp Agent qualification (with DG 10) in October 2018.

Responsible for below-the-wing ground handling for United Airlines and Air Canada at Kansas City International Airport. Lead a team of 60 ramp service employees, including six direct reports. Ensure the timely and safe servicing of 22 daily departures to seven hubs.

Taught English as a second language to adult learners in private and small-group sessions. Achieved a student satisfaction score of 4.72 on a 5.0 scale.

Developed communications strategies for group insurance plans and programs at a trade association with more than 900 member organizations. Wrote and edited copy that explained plan provisions to multiple audiences, including internal stakeholders, employers in the plans, and plan participants. Applied various communication tactics across multiple channels, including videos, webinars, newsletters, print materials, and integrated campaigns.

Held positions as Airport Operations Supervisor, Customer Service Supervisor, and Ramp Service Supervisor at Washington National Airport and San Francisco International Airport. Responsible for team leadership, day-to-day shift management, ground staff scheduling, vendor management, and compliance with federal safety and security policies.

Held front-line leadership and project management roles in logistics, operations, and maintenance management in the US, Europe, and the Middle East. Advised executive leaders on issues of organizational structure, troop locations, and operational readiness during training exercises in South Korea and the US and combat operations in Kuwait and Iraq. Planned the airlift of communications, logistics, and other support assets for Operation Joint Guardian in Kosovo.

Completed 16 credits of German language coursework (first and second year of university-level studies)

Strategy, negotiations, marketing, accounting, finance, micro- and macroeconomics

24 credits in French