Frank Hattann

Leading the EMEA team for LinkedIn Sales Solutions, which make sales professionals more productive and successful, through Insights, Relationships and Engagement

Manage Sales Team of 10 to 22 Sales reps for Germany, France, Italy, Spain, Benelux and Poland and Relationships with the In-Country Business Units Achieve Transaction Volume and Revenue targets by increasing the merchant base, improve process and make strategic plans for future initiatives and sales campaigns, Forecasting and strategic planning

Responsibility for 5 Front Office Teams CS & RES across the languages and markets including Germany, Benelux, Poland and Rest of Europe with reporting and feedback line from the outsourcing partner in Germany

Responsibilities include leading of six General Reservation Teams, one Special Service Team and one Fulfilment Team (about 120 Customer Service and Sales Agents, 30 Special Service and Ticketing Agents, 16 Senior Agents and 8 Supervisors) Directly reporting in to the local General Manager, with accountability for SL, Sales and Productivity targets Structured and formalised reporting on a daily, weekly and monthly basis to the GM and local and main Head Offices on KPI achievements (including SL & Accessibi

Supervisor for a team of 22 agents and 2 Lead agents, Responsible for the Irish, UK and Netherlands markets On the job training and training courses in Team Management, Conflict Management and external Supervisor Training Team Development Course

starting with; 2 1/2 years vocational training in Chemnitz Branch Training involved practical experience in different departments, including: Personal accounts, investment banking, credit transaction, company accounts, Specialised banking classes at the Vocational School in Chemnitz Course successfully completed with certificate in January 1997 Full Employment contract offered which let to employment at the regional HQ in Leipzig as Bank clerk for customer inquiries and complaints

Organisational Behaviour and Work , Organisational Theory , Managing Change , Business Policy , Research Methods, Managing the Negotiation Process , Cross Cultural Management,

Management, Business Stragety, Human Resource Management, Global Business Environment, Business Economics, Marketing