Frank Heisig

IT-Service-Management Implementierung eines Servicekataloges Umsetzung voll automatischer On- & Offboarding-Prozess Definition einer Projektmethode inkl. Integration in Matrix42 Hosting Definition, Umsetzung und Automation eines globalen Konzeptes für Fileservices inkl. Quotamanagement End User Field Service (EUFS) Einführung PXE-basierte Installation von PCs, Automation verbleibender Prozesse der PC-Installation IT-Sicherheit und Datenschutz Automation Patchmanagement für Server

Improved the resilience of the Datacenter Reduced power consumption of cooling systems by 25% Rearranged and modernized the data center in multiple steps and improved the resilience of the data center, implemented an easy manage- and maintainable cabling system Developed a containment concept and connected the customer to different vendors

60 EUFS technicians across the region Coordination of Windows 7 rollout Coordination of Printer rollouts (Xerox) Refresh of 3000 PCs in Nov. – Dec. 2013 plus 4200 PCs Jan – Mar 2014 Transition of EUFS services off from HP to a competitor

8 EUFS technicians Coordination of printer and MFP rollout in Germany (Konica Minolta) Refresh of 1000 PCs in 2010 and 2012

End to end ownership of top- and high-severity incidents Cross tower coordination of off- and onshore, customer and 3rd party resources Guidance of offshore teams, escalations

Training of 2 * 2 Trainees next to my job Preparing them for their Exams Support with their project work

Redesign of the complete Intranet, from a static, Lotus-Notes based, environment to a wCMS including Training of Multi-National Users, Projectmanagement etc.

Trainee Application Development Lead small Projects with international Participants