Funda Kurtulmuş

Consulting clients in the area of Digital Transformation and Rollout Projects in the field of Workplace Services and Cloud Solutions with P&L responsibility including the Technical leadership of a group of professionls & Disciplinary Leadership of a team of consultants and responsibility to manage available accounts to ensure continuity of projects and client satisfaction

- Supporting multiple accounts in a large responsibility range regarding IT related projects and services - Planning and leading implementation and activation phases and needs of new IT projects (financial modelling, technical and business requirements, resource planning, etc - Managing financials, resources, risks and opportunities - Global reporting of KPI’s and SLA’s - Ensuring of ITIL methodology

- Responsible for the Incident Management processes and work instructions of the IT Service Desk operations within the End User Services and Workplace Services while and after transition phases in multiple regions - Enabling the support of new services at the ITSD via being in direct contact with the customer and Project Management Teams - Creation of IT Service Desk support processes and work instructions within the frame of ITIL-Incident Management regulations

- Implementing and updating the globally defined IT Service Desk support processes within the Global Production Center Istanbul - Checking the adherence of the process usage by the agents in alignment with the Quality Assurance team, the team leaders and operation leaders’ - Creating analysis and related reports to identify process improvement opportunities (points)