Gary Kemp

* Responsible for integration, functional and regression testing (manual & automated) of central business systems * Utilized Cucumber (TypeScript) with Playwright for integration test migration & expansion * Operated in a small team to design and implement new testen vironment using Cucumber (Java) & REST Assured; producing PoC using migrated test setup * Evaluated use of AI tools to streamline test writing * Used Postman for boilerplate tests and automate processes

* Planned, documented & executed functional, non-functional, unit, regression & UA tests on cloud-based software (UI/API) in an Agile-like environment * Automated new & existing tests using Protractor/WebdriverIO on Selenium, wrote tests/modules in Typescript/JS * Utilized test environments built on proprietary automation with Docker and Jenkins * Managed test plans, consulted with on ad-hoc/bugfix testing in an Agile/Scrum-like environment

Providing technical support, product information and configuration advice to SMB, corporate, enterprise, and government customers using Web Gateway/Web Gateway Cloud Service, McAfee Client Proxy, Content Security Reporter and Web Reporter.

- First point of contact for Pandora UK stores, franchisees, and end consumers of premium jewellery - Support and advice on product issues, warranty claims, order fulfilment, and complaint handling - Acceptance, processing, and management of high-value stock orders, as well as some user management

- Providing professional telephone and email-based support to international businesses in the IT sector - Management of business accounts, licensing, and pre-sales enquiries - Database maintenance and troubleshooting

- Technical support for website building software, including installation and troubleshooting - Providing technical assistance to the rest of the Support team - Identifying and communicating areas of improvement for the software and Support team - Managing communication with customers via social media

-Supporting the senior testers in the identification, design, and implementation of test cases for new software functionality - Logging and administration of bugs and defects within an Agile development environment

- Technical support for website building software, including installation and troubleshooting - Managing communication with customers via social media

- Providing telephone and email support for virtual server customers, including management of DNS and domain names - Installing and maintaining common software packages - Finding and correcting script errors, and general support for server usage

- Working as a central co-ordinator to ensure the rapid resolution of network faults - Managing communication to customers and other parts of the business - Creating reports and statistical analysis of faults that caused significant impact to the business - Managing creation and delivery of applications for new and existing employees

- Support for dial-up, DSL and web hosting clients, as well as other business users - As Second Line, providing support to junior staff - Providing Fault Management cover, and assisting in the development of employees

Media Production - AS Level ICT