Gary Saretzki

• Effectively collaborate with all end users, distributors, system integrators and various stakeholders within Universal Robots • Key holder and responsible for Service sales budget planning, order booking and long term service contract execution on revenues and gross margin rate • Hire, train and coach service sales representatives on service sales and customer care progress, set targets and support team delivering targets via collaboration with customers and our multiple distribution partners

• Ensuring implementation of Service strategy in line with global divisional and regional initiatives • Driving and determine Service sales and delivery targets in close collaboration with the Head of Sales • Implementing and monitoring progress of cross functional tools and processes as well as service account management concept • Managing business-led collaboration and identifying white spots to define strategies to increase the coverage of installed base

• Proactive pre-sales activities focused on enhancing the technical capabilities of regional partners • Collaboration with the sales team in supporting distribution partners in the region and assisting with customer visits and projects • Troubleshooting for end customers and partners, providing support to Customer Service as 3rd Level Support • Conducting and further developing UR training sessions • Assisting in handling technical inquiries and complaints

• Independent leadership, development, scheduling, and technical support of the service technician team • Coordination of commissioning and retrofit projects • Prioritization and planning of repairs, maintenance, and commissioning for all robot generations • Clarification and implementation of customer requirements, including proposal creation • Management of complaints and additional claims • Master data and history maintenance in the relevant systems • Supporting order management with technical inquiries

• Sales support through processing technical inquiries • Conducting feasibility studies for potential robotic applications • Developing specifications and creating technical proposal templates • Simulation, configuration, and programming of KUKA robots up to commissioning and series production • Project coordination (interface between customers, other departments, and the KUKA headquarters) • Briefings and workshops with customer personnel, as well as providing support during robot and program acceptance

• Hotline / Customer Support • Key Customer Support • Commissioning of KUKA robot systems • Creation of technical documentation (variable lists, interface descriptions, special configurations) • Simulations with reachability analysis & cycle time determination • Training at the college and on-site at the customer’s location (operator courses, Programming 1, and conversion training) • Electrical and mechanical repairs on robotic systems • Maintenance of robots and controllers