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Gaurav Jindal

is working from home. 🏡

Angestellt, security Delivery Associate Manager, Accenture India Pvt Ltd
Pune, Indien

Fähigkeiten und Kenntnisse

ServiceNow
ITSM Tools
Customer Service Management Tools
IT Project Management
Configuration Management Database
Discovery
IT Business Management
ServiceNow GRC
ServiceNow Sec-Ops
ServiceNow Technical Architect
Business Continuity Management
Risk Management
Compliance Management
Management audit
Policy
Management
Business Development
Customer service
Consulting
Project Management
Account Management

Werdegang

Berufserfahrung von Gaurav Jindal

  • Bis heute 3 Jahre und 2 Monate, seit Apr. 2022

    security Delivery Associate Manager

    Accenture India Pvt Ltd

    Automated control assessment of 10 ISO-27001 controls.Implemented GRC- IRM, Privacy, Security Incident Response, Vulnerability Response Modules. Migrated BIA, BCP and DR spreadsheet-based assessment on the ServiceNow BCM. Implemented Advance Risk Assessment to generate Risk Score for an Entities based on multiple factors. Lead to build internal service offering. Participated in the 120% growth of security practice by volunteering RFP, conducting trainings and helped in the recruitment.

  • 1 Jahr und 6 Monate, Nov. 2020 - Apr. 2022

    Technical Architect

    T-Systems India Pvt Ltd

    Worked as CMDB Product Owner, act as the bridge between the internal stakeholders and Development team to created common data model and relationship matrix. Discovery environment setup, MID Server installation, create schedule job for SNMP, SHS, WMI, Database and cloud discovery. Validate probes and sensors, discovery patterns and troubleshoot. Building solution for uCMDB to Service now integration, migrate CI data from uCMDB to Service now. Define Normalization and Reconciliation rules for the CMDB.

  • 2 Jahre, Nov. 2018 - Okt. 2020

    IT Service & Process Manager

    Wirecard Technologies GmbH

    develop global standard policies, design and implemented a new global Service Management Suite. Agreed scope of the IT services management processes, functions, the items that are to be controlled, and the information to be recorded with business and IT stakeholders.Lead Service Management projects and tools globally for all group divisions with BMC Remedy, Jira and Service Now

  • 7 Monate, Apr. 2018 - Okt. 2018

    Principal Engineer- Product Development

    Harman Connected Services Corp India Private Ltd

    Lead SRM, CMDB, Asset, Smart Reporting and Analytics requirements.Migrated Analytics reports to the BMC Smart Reporting. Setup environment for the BMC My IT, Smart IT, DWPA etc. BMC ADDM setup and discovery setup. RBE, customization and rule modification. Remedy platform upgrade and data migration.

  • 2 Jahre und 1 Monat, Apr. 2016 - Apr. 2018

    Technical Specialist

    Shiksha Infotech Pvt. Ltd.

    Integrated CMDB with 3rd party application, Implemented Software Asset Management. Worked on atrium Integrator custom Jobs as well as remedy customization. Integrated “Site Minder”(ADFS server of customer) with BMC RSSO using SAML2 protocol. Worked on performance improvement of the Remedy platform and ITSM application. Worked with various POC like True Sight Installation and configuration.

  • 1 Jahr und 11 Monate, Juni 2014 - Apr. 2016

    Staff Technical Support Analyst

    BMC Software

    Supported BMC Atrium CMDB, RSSO/ASSO, drift, atrium Integrator for various BMC EMEA customer. Followed Leading Indicators set by company. I was responsible to understand customers issue, acknowledge and set the expectation of the customer as per the business, technical complexity of the requirement. Conduct swarming with the team member and R&D and suggest solutions on the issue.Conduct training of the team meats and help them in their technical challenges.

  • 10 Monate, Aug. 2013 - Mai 2014

    Associate Tech Specialist

    Tech Mahindra Pvt Ltd

    Worked with Tech M/Huawei operations team to gather business requirements. Integration with 3rd party application like MBNL and Wipro GCC, using BMC AO. Remedy CM Implementation and Customization as per the business need. Creation of Complex SRD’s and customization in the SRM to help fulfillment journey. L3 Support to Operation user for the ITSM application customization.

  • 3 Jahre und 4 Monate, März 2010 - Juni 2013

    Remedy Engineer

    Vyom Labs Pvt. Ltd.

    Worked for British Telecom for 1.5 years on customization and support of custom product named “Expedio”. Successfully delivered Business critical CR like SIPT Trunk, Customer Configuration, Order Management Automation. Worked for CSC (Australia) for 11 month, intended to implement and track creation, updating and deletion of CI’s or its relationships, along with Asset Management application customization.

Ausbildung von Gaurav Jindal

  • 3 Jahre und 2 Monate, Sep. 2007 - Okt. 2010

    computer science

    Pune University

    Computer Application

  • 3 Jahre und 5 Monate, Apr. 2004 - Aug. 2007

    Physics

    Ranchi University

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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