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Gerald Sorko

Angestellt, TOC Engineer, LTN Global
Cologne, Deutschland

Fähigkeiten und Kenntnisse

Support
IP Networking
Technical English
SigTran Customer Support
SS7
STP
Periphonics IVR
VoiceXML
C7
SigTran Customer Support
Prodcut Training
Coordination of software upgrades on network criti
Basic French and Spanish
NetNumber TITAN
IT support
German
Telecommunication
Telecommunications
English Language
IT-Anwendungen
Broadcasting Technology
International experience
Technical Knowledge
willingness to learn
willingness to travel

Werdegang

Berufserfahrung von Gerald Sorko

  • Bis heute 1 Jahr und 10 Monate, seit Sep. 2023

    TOC Engineer

    LTN Global

  • 5 Jahre und 6 Monate, Feb. 2018 - Juli 2023

    On site support engineer

    NetNumber

  • 4 Jahre und 5 Monate, Okt. 2013 - Feb. 2018

    Senior technical support specialist

    Oracle
  • 5 Jahre und 9 Monate, Jan. 2008 - Sep. 2013

    Software Upgrade Prime

    Tekelec

    Coordinating global software upgrades on Tekelec EAGLE STP product. Due to the critical role of this equipment in phone network operators' networks these upgrades need to be prepared and executed with precision and excellence. My role also involves participation in the ongoing development of the product and the upgrade procedures keeping an eye on making the upgrade as non-intrusive and stable as possible.

  • 1 Jahr und 4 Monate, Sep. 2006 - Dez. 2007

    Customer Support Manager EMEA

    Tekelec

    Leading a team of engineers spread across UK, France, Germany, Egypt and Morocco to provide first and second line support for mobile network operators in Europe, Middle East and Africa. Role inculded regular customer meetings, cooordination with peers and superiors in US and France as well as performance mangement, training and supervision of both employyes and contractors.

  • 2 Jahre und 5 Monate, Apr. 2004 - Aug. 2006

    Customer Support Engineer

    Tekelec

    Csutomer SUpport Engineer for Europe. Middle East and Africa, handling first and second line support remotely and on site if required. Role included software upgrades to equipment and on-call support outside fo office hours

  • 4 Jahre und 3 Monate, Feb. 2000 - Apr. 2004

    Technical Support Specialist

    Periphonics/Nortel Networks

    Second level Customer Support engineer for Periphonics IVR products (VPS-is, MPS) working especially with international partners and OEM resellers in EMEA region. Role included out-of-hours support, travel to site for escalations and mentoring of new/inexperienced colleagues. I also got involved in code review and feature development process when integrating a CORBA based interface to the product.

  • 2 Jahre und 6 Monate, Sep. 1997 - Feb. 2000

    Technical Support Specialist

    Siemens AG

    Internal support for wireless network planning tool Tornado, administrating local server netwrok in Munich, Germany, providng support for global engineers workign with the same tool, training global teams on administration of locla netwrks (SUN Solaris based).

Ausbildung von Gerald Sorko

  • 2 Jahre, Sep. 1995 - Aug. 1997

    Telecommunications

    Siemens Fachakademie fuer Industrietechnologen Munich

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Muttersprache

  • Französisch

    Gut

  • Spanisch

    Grundlagen

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