Temdemnou Jacques

• Provided L1 technical support and coordinated with teams to resolve customer issues efficiently. • Acted as a training coordinator, managing onboarding processes for new resources. • Participated in the migration phase, reporting issues to ensure smooth transitions. • Conducted weekly meetings with customers to manage incidents and enhance service delivery.

• Provided comprehensive IT support to Restaurant Center staff and managers, addressing hardware, software, and network issues. • Delivered remote assistance for workstations, servers, VMs, switches, routers, printers, and wireless access points. • Collaborated with IT system engineers and vendors to troubleshoot technical issues, ensuring adherence to service level agreements (SLAs). • Assisted field technicians in resolving networking and POS/KVS/KIOSK/Server issues in various restaurant locations.

• Developed backend and frontend components for report generation, enhancing user experience and functionality. • Collaborated with clients to ensure report quality and accuracy, fostering strong relationships. • Conducted unit and functional testing, identifying and resolving bugs to deliver a reliable final product. • Utilized tools such as Eclipse, Tibco JasperStudio, and technologies like Java EE and AngularJS to streamline development processes.

- JAVA EE ( frameworks: Hibernate, trust) - Javascript: angular - Html , css - Adobe AEM (cms)

- development and update of websites in a wordpress environment - SEO activity for indexing - write and publish articles

• Conducted training and examinations to become a proficient Search Engine Evaluator. • Familiarized with various online research tools, enhancing research efficiency and accuracy. • Measured the relevance and usefulness of web pages against predefined queries to ensure quality results.

• Analyzed transmission mediums to optimize the design of an international telephone transit service. • Verified interoperability among various protocols, including SS7, SIP, and H323. • Sized interconnections based on expected traffic volumes, ensuring efficient data flow. • Designed interconnection architecture and parameters for seamless traffic exchange on the Vuetel Italia network.

• Gained hands-on experience in the N.O.C (Network Operations Center) at VueTel Italia. • Supervised and monitored the international Vuetel network to ensure optimal performance. • Analyzed switching and routing procedures for telephone traffic using TDM and IP techniques. • Provided technical support to customers and suppliers, enhancing service quality.

Topic: Analysis and design of an international telephone transit service (Camtel (Cameroon Telecomunications) and VUETEL Italia). - Analysis of the transmission medium - Verify the interoperability between the various protocols (SS7, SIP, H323 ..) - Sizing of the interconnection with respect to th