Luciano Neves

- Build customer relationships; proactively suggest solutions (either written or online) based on customer's request, knowledge of customer's licensing, or past purchase history. - Recommend to management solutions to difficult customer issues ensuring customer needs are always met. - Respond to customer inquiries supporting various methods of contact including phone, chat, web form and email. - Collaborate with different departments and peers for resolution.

- Manage existing or former Autodesk customer accounts to handle all aspects from, proposal/contract structuring and negotiation, to closing the deal. - Maintain a healthy customer relationship with SMB's and Large Businesses. - Exceptional customer relationship management

B2B consulting and marketing of Autodesk's cloud-based PLM solution (Product Lifecycle Management): PLM 360. Manage existing or former Autodesk customer accounts and interest them in acquiring Autodesk's solutions with strong focus on PLM 360, but also Autodesk's design and data management products (Vault PRO, Inventor, Revit, etc.). Offer customers advice on upgrades and new solutions.

- Acquire new gaming websites and portals for online games - Develop and cultivate sales contacts - Make offers and follow up on them - Negotiate conditions and framework agreements with partners - Monitor the market and competitors

Cost reduction of medical invoices by negotiating the amounts to be paid and new discounts with hospitals/providers. Liasing with Mapfre Ireland, Mapfre Spain, hospitals/providers and the Mapfre medical department in Spain. Revision of cases and administrative control of medical reports, costs and guarantees of payment. Development of new strategies to improve department’s functioning. Authorizing and reporting amounts to be paid by the Treasury Department.

Provide technical and medical assistance in Spanish and English to insured persons abroad. Organize towing trucks, repatriations, medical appointments and following up as necessary. Ensure translations of foreign documents in English, German, Portuguese and Spanish.

Charities campaign for UNHCR (Non-governamental organization of the United Nations) Duties: Interviewing, hiring and leading a group of salesmen. Fundraising for the NGO. Reporting to the campaign director and the NGO.

Training and leading a group of salesmen. Fundraising for the NGO - Doctors Without Borders. Reporting to the campaign manager.

Fundraising for UNICEF. Reporting to the campaign team leader.

General office administration at a language school. Reception of clients. Translations in English, French, German, Portuguese and Spanish.

General office administration. Reception of clients. Translations in English, French, German, Portuguese and Spanish.

Directing and Theatrical Production

Cinematography and Film/Video Production