Giuseppe N. Catalano

Owner, Digital Content Strategist and Project Manager, N.Catalano

Berlin, Germany

Timeline

Professional experience for Giuseppe N. Catalano

  • Current , since Jan 2019

    Digital Content Strategist and Project Manager

    N.Catalano

    N.Catalano is a Berlin-based digital communication studio helping brands to connect with the right audiences and turn ideas into profit. I like to think of it as a "digital communication boutique". I work hands-on with my clients, following personally every aspect of our projects.

  • 8 months, Apr 2018 - Nov 2018

    Art events communication and production

    Enter Art Foundation

    I'm currently collaborating with Enter Art Foundation, a non-profit organization based in Berlin aimed to help emerging and mid-career artists to succeed in the art world. • Exhibition Pre-Production • Exhibition display and set up • Social Media Communication and advertising • Newsletters and Website Updates • Creation of artworks / artists / donations / contacts data bases • Creation and follow-up of shared production plans • Design of flyers, posters, catalogue and social media contents

  • 1 year and 2 months, Nov 2016 - Dec 2017

    Team Leader

    Zalando Customer Care International SE & Co. KG

    • Daily team steering (15 members), in order to reach the given KPIs (phone, email, social media, chat) • Weekly and monthly evaluation talks • Recruiting process for new team members and senior specialists • Holding monthly team meetings • Formation for vendors, on site (Lisbon and Milan) • Review of internal communication tools and processes

  • 9 months, Mar 2016 - Nov 2016

    Senior Specialist

    Zalando Customer Care International SE & Co. KG

    • Coaching and training of new colleagues • Team support on procedures and escalation cases • Supporting the Team Leaders in the daily steering

  • 1 year and 6 months, Oct 2014 - Mar 2016

    Customer Care Specialist

    Zalando Customer Care International SE & Co. KG

    • Inbound calls, email, chat • Handling of social media conversations with customers (Facebook, both public and private)

  • 6 years, Sep 2008 - Aug 2014

    Project Manager and Digital Strategist

    YAM112003 / Endemol

    For the agency's clients: • Digital positioning and competitive arena analysis; analysis of digital trends • Development of integrated communication strategies • Development and implementation of creative concepts • Development of editorial projects for online magazines • Projects' resource management and relationships with suppliers (technology, design) • Development of wireframes and functional documentation for new projects

  • 7 years and 6 months, Mar 2007 - Aug 2014

    Web Editor and Editor in chief

    YAM112003 / Endemol

    • Content development for blogs and magazines run by YAM112003 • SEO strategies • Managing of the editorial team (12 people) • Data reporting to management • Reach of given KPIs • Contacts with all the stakeholders (ADV Agency, Tech Teams, Graphic Designers)

Educational background for Giuseppe N. Catalano

  • 12 years and 7 months, Sep 2004 - Mar 2017

    Fashion Design

    Politecnico di Milano

Languages

  • English

    Fluent

  • Italian

    First language

  • German

    Basic

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