Goffredo Pavoni

IT Engineer in Workplace Support, Service Manager Digital Signage

Administration of the existing network and system infrastructure: LAN, WLAN, WAN-MPLS, VPN, VoIP, File-/Print, Database, Email. Focus on Cisco technologies (L2+L3 switches, ASA-firewall, Cisco UCS), Linux CentOS servers, Citrix XenServer, Microsoft AD and Exchange, Pure-Storage, Swyx IP-Telefony.

Design and Implementation of network solutions for Voice, LAN, WLAN, WAN-MPLS, client and site-to-site VPNs. Focus on Cisco technologies (routers, L2+L3 switches, ASA-firewall, IP-Telephony), Radware Loadbalancer, Proxy Servers (ISA and Bluecoat), Aruba Access Points. In-house Layer3 Tech Support for network issues.

Design and Implementation of network security solutions, as well as for Voice, LAN, WAN-MPLS and SSL-VPN. Focus on Cisco technologies (routers, switches, ASA-firewall, IP-Telephony), Juniper and Checkpoint. Project-Management. Interface with different Providers for the design and implementation of network solutions. Troubleshooting of network-related issues. AMOS: Secondment as Test-Engineer for the "Allianz Global Network (AGN)".

Tier III technical support engineer for Safenet-Aladdin ‘eSafe’ appliance and ‘Virtual Appliance CD’ on Linux and Windows operating systems. Assistance by the installation and configuration. Troubleshooting of software and hardware related technical problems. Responsible for escalations to R&D for bug fixes. Languages used with partners, customers and colleagues are mainly English and German.

Project services as Pre-Sales Engineer (Home-office) for: Websense, Madrid www.websense.com (12/2006 - 07/2007) Pre-sales for Websense Enterprise, Corporate and Lockdown Software Presentation of the Websense solutions at IT events. Watchguard Madrid www.watchguard.com (07/2006 - 11/2006) Pre-sales for Watchguard Appliances ‘Edge’, ‘Core’, ‘Peak’ Visto, Madrid, www.visto.com (11/2005 - 06/2006) Pre-sales for Visto Software for MS Exchange and Lotus Domino on Windows and Linux OSs

As pre-sales technician provided support for Sybari Antigen anti-virus, ASD and ASM anti-spam solutions to protect email systems (Microsoft Exchange, Lotus Domino), Microsoft SharePoint and LCS environments mainly on Windows platforms but in Domino’s case also on AIX, Sun Solaris and Linux. Recreating complex customers’ environments using various tools, mainly VMWare

Supported representatives of European branches of the company for the solution of technical problems with their workstations and servers, using “Remedy” as call-logging system. Trained new employees on customer care, on the call-logging system and on the applications. Coordinated meetings on new working methods with Austria, Italy and Spain teams.

Phone technical support for Lotus Smart suite version 4, 96-97-Millenium and Organizer 97 gs and 5.0 with the help of LotusNotes 4.5. database for users from DACH, Italy, UK, Netherlands, France, Spain, South Africa.

Consultant in projects for medium to big-size enterprises. Projects involve initial analysis of customer’s needs and the following conception, planning and implementation. Examples include upgrades of existing network components like firewalls, gateways, switches, routers from vendors like Juniper, Cisco, Checkpoint and the likes or their initial testing and successive installation at customer’s site.

CCNP Cisco Certified Network Professional Routing&Switching March/2013: Switch 956/1000 November/2015: Route 942/1000 March/2016: Troubleshoot 951/1000

CCNA-Cisco Certified Network Associate with 1000/1000

EU-Funds for the eastern German Laender