Mag. Gozel Annayeva

- Manage front desk tasks for 400-room full-service hotel - Demonstrate the ability of leadership as a Manager on Duty in the absence of managers - Provide training for the new employees - Provide the 5 Diamond service operations for guests by taking care about their comfort and experience - Advice guests local restaurants and main touristic destinations in Boston and Cambridge, MA

Welcomed guests during arrival and departure - Provided guests information about tourist destinations to make their stay enjoyable with new places - Assisted guests with concierge service to make their stay filled with discovery and memorable places - Was responsible for a call centre to provide customers all the information and service required - Performed 4 Diamond operations by taking the most of guests’ comfort care

Cross training: Front Office, Accounting Department, F&B Department - Assisted guests with arrival and departure services - Provided guests information about touristic destinations to make their stay more enjoyable and informative - Served breakfast - Was responsible for a call centre to provide guests all the care and information required - Abetted General Manager’s Assistant with basic accounting wor

Interned as Assistant to the Public Relations Manager - Learned several types of marketing strategies - Suggested several ideas for website design to impro - Created a new website sample for new employees, which was approved and currently being established

Events, Marketing, Entrepreneurship, Organisational Leadership, Ownership Strategy, Hospitality Financial Management,

Innovations, Accounting, Marketing, Modelling, Psychology, Organisational Behaviour