Grant Obens

• Own and lead the end-to-end Fraud management and KYC process, ensuring stringent controls and compliance. • Spearheaded the redesign of KYC processes to enhance compliance and streamline self-onboarding. • Successfully scaled the Fraud function sustainably to meet growing business demands. • Defend marketplace partners from chargebacks • Revamped the chargeback process, training a team and implementing proactive fraud monitoring.

As Payments, Fraud, and Verification Analyst, I monitor online customer transactions, spot criminal trends, and implement rules to prevent them in the future.

In this position, I complied with productivity and quality standards to conduct suspicious behavior investigations and eliminate ecommerce risk. I performed regular business websites audits to reduce Amazon’s acceptable use policy violations. I fostered congenial and professional relationship with team members and Amazon legal and counterfeit departments to fulfil compliance requirements.