Gülşah BAYHAN

Led cross-functional teams (marketing, SAP) to align customer needs for CRM solutions, enhancing project delivery efficiency by 20%. Implemented Kanban methodologies for digital transformation projects. Reviewed Business Requirements Documents, ensuring smooth project transitions. Managed and reported project status to C-Level executives weekly.

Facilitated communication between stakeholders and cross-functional teams to define and prioritize product goals, resulting in a 20% increase in user satisfaction. Transformed features into detailed JIRA user stories, ensuring alignment with stakeholder needs during Sprint Planning using ServiceNow ITSM. Steered the Global ERP Project Refactor to transition Duty Free's monolithic ERP to a microservice architecture. Designed and implemented the Click & Collect Project at Köln Bonn Airport.

Led cross-functional teams to design and deploy RPA, chatbot, and AI systems, enhancing client satisfaction by 25%. Managed product backlog using Agile methodologies. Implemented end-to-end testing strategies for chatbots and AI systems. Drove digital transformation through RPA Delegation and Escalation project, increasing SLA fulfillment to 90%, managing 20K daily support tickets, leading to 10,000 annual revenue boost from renewed agreement.

Planned SDLC aligned with business needs (B2C) and delivered software projects involving domestic/international OTT Live and VoD with DRM (SS, HLS & MPEG-DASH), on-time and on-budget. Led and directed software and testing team of 21 employees. Initiated product/project roadmap planning processes considering project schedule. Assessed technical concepts and provided analysis and solutions to customers. Acted as the first point of contact for internal/external stakeholders such as Akamai, Amazon, and Google.

Oversaw test planning activities for UAT case designs. Ensured Vodafone-Checked incorporated review meetings comments. Tested billing issues from Vodafone CRM system to merge Oracle DB with SQL queries using SOAP UI. Created test scenarios and run using HP QC for A-level and C-level billing projects with external stakeholders in terms of ISTQB after bug-tracking.

Orchestrated efficient large-scale software deployments which includes payment service SDK, including testing features and correcting code with C/C++ and also data merging using MSSQL • Charging and Billing Implementation with directed remote teams in EMEA dedicated to application design and quality assurance testing • Prepared Design Document with stakeholders across all phases of software development lifecycle (SDLC) to discuss and resolve issues

Thesis: Determination of Forest Area Clearcutting on Optical Satellite Imagery with Classification Techniques in Remote Sensing (Advisor: Prof. Sedef Kent Pınar & Prof. Arsev Eraslan)

Fulbright Scholarship in USA for International Students by The Turkish Fulbright Commission Thesis: 3D Face Recognition ( Advisor: Prof. Arsev Eraslan, NASA Retired)