Günther Bereng

The BackOffice manages network extension and optimization,handling change tickets,conducting checks,and controlling work processes.Responsibilities include supervising external partners,processing work orders/tickets,and ensuring compliance. Tasks involve integrating and configuring the network,adjusting alarms,and remotely managing technicians.The role also includes executing basic configurations,maintaining values,and troubleshooting network failures for efficient operations within Telefonica's framework.

Daily handling of back-office incident tickets, fixing network misconfigurations. Second Line Maintenance as needed. Optimizing planned work processes for quick incident resolution. Coordinating Access and Transmission tasks, processing work orders following TEF guidelines. Checking correctness, controlling resources, and coordinating timelines. Reporting per TEF guidelines, participating in status meetings. Skills: Comarch, Xaka, Cisco, Huawei, UTS, SIAE, Ericsson, AGS20, MiniLink.

2nd level transmission support for Huawei partner back offices. Handling incident tickets and resolving complex issues with field engineers. Planning and preparing for microwave works. Providing detailed daily progress reports. Trained in Huawei technologies, Comarch, U2000, WebLCT, SIAE, Xakta tools. Proactively finding solutions for planning issues. Engaging customers and partners for efficient problem resolution. Continuously self-improving knowledge of Huawei technologies and tools.

Back Office Transmission Coordinator. Experienced in Huawei and NSN LTE integration. Proficient in Huawei and SIAE: new link integration,swap,X-pic extension, and remote upgrade. Skilled in restoring and configuring links for Huawei RTN 620,905,950, and ALC SIAE equipment. Analyzes and troubleshoots with tools like Netact,Huawei M2000,Comarch,UTS, Web LCT, and Xakta.Handles Trouble Tickets,recommends timely solutions,and escalates to third-line support.

Inspecting/tracking Business Customer Complaints. Editing and tracking in NAS/UTS following SLA criteria. Coordinating technicians and handling tickets. Analyzing complaints using various systems. Timely troubleshooting and correction in the Access Network. Data maintenance in NAS/UTS Ticket System.