Gurcan UGUREL

Managing corporate sales and customer experience, coordinating car rental operations for corporate clients, utilizing CRM systems to track interactions and customer journeys. Boosted customer satisfaction and retention by resolving 100+ high-priority corporate client issues monthly through proactive follow-up and CRM insights. Providing after-sales support and resolving customer issues efficiently to ensure satisfaction and client retention.

Founded and operated a B2B micro-logistics firm from scratch, securing 15+ corporate clients in under 6 months across France and Turkey. Managing entrepreneurial activities and logistics operations, establishing and running a company in France with a focus on the European logistics market. Planning procurement and supply chain activities, negotiating with vendors, and building a dedicated client portfolio across multiple European regions.

Managing international logistics and customs procedures, completing 400+ international shipments with 100% on-time delivery rate as an Ocean Import Executive at A.J. Worldwide. Generated $30,000 in profit through strategic pricing for a high-volume import operation. Coordinating with customs brokers, freight forwarders, and clients while tracking supply chain processes via CargoWise and ensuring timely and compliant delivery.

Delivering foreign language education and classroom management, working as an English instructor in Montenegro, creating lesson plans tailored to diverse learner needs. Designed customized English language curricula that increased student engagement and test performance by 40% within 2 months. Encouraging intercultural communication and academic engagement through immersive and structured learning environments.

Performing vehicle cleaning and ensuring customer satisfaction, working in a car wash service in Georgia, focusing on fast, high quality cleaning services. Developed a more efficient washing sequence that saved 2 minutes per vehicle, improving service rate. Demonstrating physical endurance, task efficiency, and proactive time management to meet customer expectations during peak hours.

- Studied the scientific core of language and communication, specializing in the structure, function, and cultural dimensions of English. - Gained a high-level academic background that goes beyond language teaching or translation, focusing instead on deep linguistic analysis and cross-cultural co