Hafsa Sweden

Handled custumer calls, emails, and WhatsApp inquiries, providing professional support and resolving questions and issues. Acted as a liaison between customers, workshops, and the brand, ensuring effective communication and timely solutions.

Management and follow-up of leads generated through the website, contacting potential customers, identifying their needs, providing information about vehicles, and encouraging dealership visits and vehicle purchases. Customer service and support via phone calls, email, and WhatsApp, handling inquiries and resolving issues while providing a service focused on customer satisfaction.

Making calls to potential customers from the New customer database to offer free, no-obligation hearing tests. Managing calls through Salesforce and an automated dialing system. Providing customer service and support, resolving inquiries, issues, and questions, and offering solutions tailored to their needs.

Training and coaching of sales teams, providing support and guidance to improve their performance. Participation in interviews and recruitment processes, screening candidates. Management and creation of sales portfolios and allocation of work areas according to the team’s needs. Monthly performance monitoring and ongoing coaching to achieve sales targets.

Making sales calls to offer telecommunications products and services. Managing and modifying tariffs, presenting new offers, and providing personalized advice to customers. Acquiring new customers by comparing services and terms, helping them reduce costs and improve their Internet and telecommunications services.