Mag. Hajdina Ibrakovic

- managing global training activities and teams - leading presales processes and pitching MES solutions and training services to customers - coordinating opportunities between Sales and Delivery department - reviewing requests for proposals and answering URS for Life Science industry - writing MES solution proposals for Life Science industry - authoring recipes, generating & maintaining PRS for Filling processes in PharmaSuite - conducting standard and role-based FactoryTalk PharmaSuite trainings

- improved milestone tracking and confluence knowledge base - maintained software specification documentation - communicated with customers to define the deliverables - supported localisation of the mobile application - performed UX/UI testing - created Jira user stories - organised team building events

- processed received and issued invoices - performed journal entry of issued and received invoices - issued bank and VAT statements - managed travel order and a variety of other journal entries - balanced accounts - worked in various processes and systems – runner, Oppis, MA

- coordinated the international retail business expansion - performed Master's thesis research in the manufacturing department with the aim to optimize manufacturing processes

- handled monthly member subscriptions - performed bookkeeping of the payments

- performed bookkeeping and ledgering of everyday invoices - conducted adminstrative tasks

- awarded Erasmus+ internship scholarship twice - published an article in The Journal of Social Science about Work Safety, Safety Performance and Work Safety Culture in Businesses - researched and implemented Theory of Constraints in a shoe manufacturing company

- awarded Erasmus+ exchange student scholarship

- developed a business plan for a bakery - researched about the institutional methods for prevention of tax evasion - tutored students on: Statistics, Mathematics, Accounting & Auditing, Micro- and Macroeconomics