Harsha Pandharipande

As a quality analyst for the team I was responsible for quality checking of the insurance process. It included checking of Incidents and Critical problem and changes in the organization in tools like Salesforce ITSM. Used to be responsible for timely delivery of task and maintaining quality of services as per the compliance requirement of the organizations. Making checklists, giving feedback and sharing new updates in SOP. Checking and auditing the SOP, for any updates and changes periodically. RCAs.