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Ing. Hazem Ayyad

Angestellt, Project Manager, Raya Contact Center
Cairo, Ägypten

Fähigkeiten und Kenntnisse

Team leadership
Process implementation
Operations Management
Customer Service Management
Business Operations
Business Process Improvement
Quality Control
Interpersonal and written communication
Data analysis
Project management
Risk management processes and analysis
Inspection reviews
Staff development
Client assessment and analysis
Powerful negotiator
Self-motivated
Conflict resolution
Microsoft Office 365
Methodology Implementation
IT-Projektmanagement

Werdegang

Berufserfahrung von Hazem Ayyad

  • Bis heute 6 Jahre und 2 Monate, seit Mai 2019

    Project Manager

    Raya Contact Center

    Develops project plan, identifies tasks required to reach the design and output objectives Set authority levels, determines the responsibilities of the design and development team Identify client requirements taking into consideration statutory and regulatory requirements and incorporates these into the design of the system. Coordinates with the sales, HR, Operations, IT & Quality to implement project task as per the plan Conducts regular meetings with client to present and review business results

  • 8 Monate, Okt. 2018 - Mai 2019

    Team Leader Business Operation

    AMAN for E-Payments

    1. Approving new merchants, adding them on the system with all their required data 2. Responsible for fees change. 3. Blocking merchants in case of fraud. 4. Configuration on the system including restrictions and approvals for billers. 5. Monitoring the system closely for any failures or errors.

  • 2 Jahre und 8 Monate, Feb. 2016 - Sep. 2018

    Team Leader Etisalat UAE Home Service

    Raya Contact Center

    1. Supervises/manages: the daily activities and performance of the Account Advisors 2. Generates and sends: agreed reports to clients regularly as per client requirements 3. Handles Account Advisors: needed for on-job training and coaching 4. Monitors transactions to ensure that QA standards are met 5. Ensures the Advisor’s KPI’s are met (daily/weekly/monthly)

  • 8 Monate, Juli 2015 - Feb. 2016

    Account Advisor Etisalat UAE Rewards Account

    Raya Contact Center

    Entered details such as payments, account information and call logs into the computer system. Assisted 60 customers on daily basis by answering questions, responding to inquiries and handling telephone requests. Answered average of 60 calls, addressing customer inquiries, solving problems and providing new product information. Researched and updated all required materials needed for firm and partners. Responded to customer requests via telephone.

  • 9 Monate, Nov. 2014 - Juli 2015

    Technical Support Etisalat UAE Home Service

    Raya Contact Center

    Entered details such as payments, account information and call logs into the computer system. Assisted 60 customers on daily basis by answering questions, responding to inquiries and handling telephone requests. Answered average of 60 calls, addressing customer inquiries, solving problems and providing new product information. Researched and updated all required materials needed for firm and partners. Responded to customer requests via telephone.

  • 10 Monate, Feb. 2014 - Nov. 2014

    Personnel Administrator

    Obeed El-Selmy for construction

    Assisted various business groups with document organization and dissemination during acquisitions. Researched and updated all required materials needed for firm and partners. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supporting documentation.

Ausbildung von Hazem Ayyad

  • 2 Jahre und 1 Monat, März 2018 - März 2020

    E-Business

    Arab Academy for Science, Technology and Maritime Transport

    Contemporary Management Managerial Economics Accounting & Financial Reporting Applied Statistics Marketing Management Human Resources Management Managerial Finance Operations Management Management Information Systems System Design & Analysis IT Project Management E-Business Applications

  • 1 Jahr und 1 Monat, Sep. 2012 - Sep. 2013

    Wireless Communication Technology

    NTI (National Telecommunication Institute)

    -WCDMA, HSPA, OFDMA, coding process, network load -WLAN, 3G, HSPA, LTE networks. -Concepts and operation of wireless networks -WLAN Networks -3G/HSPA Networks -WiMAX Networks -LTE Networks -Wireless Network Planning Concepts -Heterogeneous Wireless networks

  • 9 Jahre und 9 Monate, Sep. 2002 - Mai 2012

    Electrical, Electronics and Communications Engineering

    Electrical and Electronic Faculty of Engineering

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

  • Deutsch

    Grundlagen

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