Ing. Hazem Ayyad

Develops project plan, identifies tasks required to reach the design and output objectives Set authority levels, determines the responsibilities of the design and development team Identify client requirements taking into consideration statutory and regulatory requirements and incorporates these into the design of the system. Coordinates with the sales, HR, Operations, IT & Quality to implement project task as per the plan Conducts regular meetings with client to present and review business results

1. Approving new merchants, adding them on the system with all their required data 2. Responsible for fees change. 3. Blocking merchants in case of fraud. 4. Configuration on the system including restrictions and approvals for billers. 5. Monitoring the system closely for any failures or errors.

1. Supervises/manages: the daily activities and performance of the Account Advisors 2. Generates and sends: agreed reports to clients regularly as per client requirements 3. Handles Account Advisors: needed for on-job training and coaching 4. Monitors transactions to ensure that QA standards are met 5. Ensures the Advisor’s KPI’s are met (daily/weekly/monthly)

Entered details such as payments, account information and call logs into the computer system. Assisted 60 customers on daily basis by answering questions, responding to inquiries and handling telephone requests. Answered average of 60 calls, addressing customer inquiries, solving problems and providing new product information. Researched and updated all required materials needed for firm and partners. Responded to customer requests via telephone.

Entered details such as payments, account information and call logs into the computer system. Assisted 60 customers on daily basis by answering questions, responding to inquiries and handling telephone requests. Answered average of 60 calls, addressing customer inquiries, solving problems and providing new product information. Researched and updated all required materials needed for firm and partners. Responded to customer requests via telephone.

Assisted various business groups with document organization and dissemination during acquisitions. Researched and updated all required materials needed for firm and partners. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supporting documentation.

Contemporary Management Managerial Economics Accounting & Financial Reporting Applied Statistics Marketing Management Human Resources Management Managerial Finance Operations Management Management Information Systems System Design & Analysis IT Project Management E-Business Applications

-WCDMA, HSPA, OFDMA, coding process, network load -WLAN, 3G, HSPA, LTE networks. -Concepts and operation of wireless networks -WLAN Networks -3G/HSPA Networks -WiMAX Networks -LTE Networks -Wireless Network Planning Concepts -Heterogeneous Wireless networks