Héctor Emperador Aller

Content strategy and documentation for a B2B SaaS (100K+ users). +30% self-service, -15% tickets in 2 years. Built and managed Help Center (300+ articles). Wrote in-app UX copy and product updates. Developed AI-driven content system from product inputs. Created product tours, video scripts, and tutorials. Managed localization (Lokalise). Defined style guide and SEO/AEO principles Used analytics and chatbot insights to improve content.

redi-Group for BMW. -Authored and maintained process documentation, quality procedures, and structured reports within BMW's supplier network. -Translated complex engineering and quality data into clear, accessible documentation for cross-functional teams. -Supported supplier audits with structured documentation packages and corrective action reports

redi-Group for Audi. Documented and improved assembly processes within SEAT’s Product and Process Engineering Department. -Authored and maintained assembly instructions, operation sheets, and process standards. -Adapted technical drawings and diagrams into user-friendly visual guides. -Standardized documentation formats and language to improve engineering–manufacturing communication.

Provided freelance services in copy editing, proofreading, and translation for marketing departments in various industries, including stationery, textile, and agriculture. -Edited and localized marketing and corporate content (web, campaigns, catalogs) to sharpen messages, ensure brand consistency, and adapt to different markets. -Collaborated with marketing and design teams to refine product stories and customer-facing copy for brands such as Beiersdorf, Mango, Aramark, AgCo, and Grupo Hedisa.

Developed and standardized supplier documentation to ensure ISO compliance and clarity. -Authored and reviewed procedures, manuals, and work instructions. -Consolidated documentation for product validation and launches to streamline stakeholder review. -Coordinated audits and corrective action plans.

Responsible for creating and reviewing technical documentation to ensure customer quality, including manuals, procedures, installation guides, and internal training materials.

Responsible for internal communication and ISO quality-related documentation, managing intranet content, newsletters, and internal campaigns to strengthen culture, values, and employee engagement.

Responsible for producing technical documentation on quality, environment, and health & safety, drafting and reviewing manuals, procedures, and R&D proposals for grant applications.

Umwelt Technik

Environmental Management