Hector Llorens

Orchestrating stakeholder collaboration and executing a strategic roadmap. Driving strategic alignment and fostering cross-functional collaborations across teams to meet OKRs and achieve business objectives. Enhancing the performance of the product trio and the squad to maximize value delivery. Leveraging data to drive product development. Projects: My CUPRA App & MySEAT App, SEAT Customer Driven Supply Chain

Aligned product strategy with company-wide objectives, achieving cost reduction. Enhanced user satisfaction through a data-driven strategy, using AI automation and analysis of user data and feedback for targeted improvements. Led a cross-functional team of engineers, linguists, and analysts, setting goals and roadmaps to develop innovative AI products. Managed features from Discovery to Go-Live, serving millions of weekly active users. Project: Mango (AI virtual assistant for text, voice, and Instagram)

Led and orchestrated innovative technology solutions and UX enhancements, boosting user engagement and contributing to customer growth. Defined a best-fit solution for AI assistants, significantly improving first-contact resolution within 24 hours. Expectation management with stakeholders, both technical and non-technical, fostering strong team collaboration and satisfaction. Projects: Naturgy (Location) and Santalucía (AI virtual assistant in Whatsapp)

Turned an idea into a globally marketable product, being available in more than 20 countries and in 10 languages: Liip Smart Monitor. Leadership and management of technology results-oriented projects with a 200% revenue growth in 2 years. Designed end-to-end solutions supporting 8,300 users with 40M requests per day and continuous scalability. Created a roadmap to launch a new HaaS in 18 months, and introduced it in more than 20 international markets in 2 years. Projects: Liip Smart Monitor I & II

Led tech and product strategy, focusing on innovation to enhance efficiency and market competitiveness. Managed project deliverables, assessed risks, and oversaw annual plans and budgets. Directed software architecture decisions, introducing solutions to address client challenges, improving system performance and satisfaction. Projects: Novaluz (Energy), Jurisoluciones (Legal), Juinsa (Retail), Crisbel (Fashion), Ubeda (Retail), Lotteries (Gaming), iPeople (HR), Rastrea negocios (Tracking), among others.

Software developer, requirements gathering, scope definition, define user stories, functional and technical design, build, configuration, and production deployment. Hiring, onboarding, mentoring, and people development for support and development teams to ensure the success of the architecture, best practices, and deployment of the service. Agile methodology with SCRUM. Projects: Groups and Webcrew

Software developer, requirements analysis, scope definition, define user stories, functional and technical design, build, configuration, and pre-production deployment. SCRUM, agile methodology with Trello. Project: Mediolanum

Software developer, requirements gathering, scope definition, define user stories, functional and technical design, build, configuration, and deployment to production. SCRUM, agile methodology with Trello. Project: SIGAM