Hernan Dario Pereyra

Transitioned from technical support to a dedicated QA role, taking ownership of testing activities within client implementations. Conducted module and end-to-end testing of complex configurations, identified root causes, and ensured issue-free client testing. Collaborated closely with implementation and QA teams, contributed to test planning and documentation, and promoted adherence to configuration best practices in a fast-paced SaaS environment.

Provided technical and functional support for a complex SaaS platform, maintaining ownership of support tickets from analysis to resolution. Diagnosed and prioritized issues, communicated clearly with clients, and collaborated with internal teams to troubleshoot. Shared best practices and guided users through configuration-related problems, contributing to service excellence.

Assisted international guests with check-in and daily inquiries, coordinated with hostel staff to support day-to-day operations. This experience strengthened my German language skills and allowed me to adapt quickly to a new working environment.

From 2014 to 2019, I worked as a freelance English teacher and translator in Argentina. I delivered one-on-one and group lessons to students and professionals, developing personalized learning plans with a focus on communicative competence. At the same time, I provided translation services from English into Spanish, including academic texts, correspondence, and website content. This experience allowed me to continuously strengthen my linguistic and intercultural skills.