Igor Makarov

• Provided Level 1 and Level 2 technical support for Windows workstations, Microsoft 365, hardware, software and network-related incidents. • Performed IT onboarding and offboarding, including workstation deployment, account provisioning and equipment preparation. • Installed, configured and maintained workstations, laptops, peripherals and network devices. • Managed IT support tickets in Jira and maintained technical documentation in Confluence. • Monitored and maintained office IT infrastructure and Ajax

• Performed hardware diagnostics, preventive maintenance, and component replacement for enterprise server infrastructure, ensuring high uptime. • Handled secure media destruction in strict compliance with AWS security and data protection procedures. • Resolved hardware incidents and service requests via internal ticketing systems.

• Managed front desk operations, guest services and on-site security procedures in a 24/7 hospitality environment. • Handled customer requests and incidents while maintaining strict confidentiality and compliance with data protection procedures. • Provided Level 1 IT support for hardware, software, MFPs, CCTV systems and basic network connectivity issues.

• Performed functional, regression and compatibility testing of web and mobile applications. • Tested client applications and web services across different platforms and environments. • Identified, documented and analyzed software defects, integration issues and system behavior. • Provided detailed defect reports and recommendations to developers to improve software quality and usability. • Tracked defect resolution, verified fixes and collaborated with development teams during testing cycles. • Suppor

• Developed and executed manual QA test cases for software features, updates and maintenance releases. • Performed functional, regression and compatibility testing to validate software quality and deployment readiness. • Identified, documented and tracked software defects, verifying fixes with development teams. • Analyzed technical issues during software trials and supported troubleshooting activities. • Created and maintained test documentation, procedures and reusable test cases for the QA team. • P

- Resolved technical issues and forecasted troubleshooting complications during software trials. - Recommended changes and corrections to developers for optimal software performance and usability. - Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements. - Completed pre-implementation testing for new system modifications to assess potential impacts. - Advised developers on problems with databases, performance and other issues. - Tested functional and compatib

• Performed functional, regression and usability testing of a web-based student examination system. • Coordinated test execution and validated test results with the Chinese QA team. • Trained and coordinated QA team members to ensure consistent testing standards and processes. • Planned and coordinated testing activities across international teams to meet project milestones. • Validated testing milestones and monitored project progress throughout the QA lifecycle. • Prepared and maintained test documen

• Planned and rebuilt the company's network infrastructure to improve reliability and performance. • Provided system administration and technical support for users, workstations and network infrastructure. • Maintained stable operation of client LAN environments through proactive monitoring and troubleshooting. • Upgraded network hardware and software to enhance performance, stability and system reliability.

• Performed functional, regression and usability testing of web applications, websites and web services. • Tested client-server applications, Win32 software, Palm OS applications and Flash-based applications. • Executed test cases, identified and documented software defects, and verified bug fixes. • Collaborated with developers to track defect resolution and improve software quality. • Tested functionality, compatibility and stability of new software releases across supported environments. • Participa

• Performed functional and regression testing of CodeCharge Studio. • Executed test cases, verified bug fixes and tracked defect resolution in collaboration with developers. • Tested software functionality, compatibility and stability of new releases, documenting defects and validating fixes prior to release.

• Administered UNIX, Windows NT/2000 and Mac OS systems and managed LAN infrastructure. • Supported Oracle databases and enterprise GIS applications, monitored network performance, troubleshot technical issues and provided end-user support. • Performed system backups, disaster recovery and preventive maintenance to ensure business continuity.

• Rebuilt and maintained the LAN for the Dental Faculty, improving network stability and availability. • Installed and supported network hardware, workstations and LAN infrastructure while troubleshooting connectivity and system issues. • Performed system backups, data recovery, preventive maintenance and implemented basic network security measures.