Hesham Abdelglil

Ownership of project delivery from contract signing to client sign-off: Leading complex projects with national/international clients Coordinating project management activities and resources Acting as point of contact and communicating status Facilitating communication between teams Analyzing risks and opportunities Issuing documentation Monitoring progress and handling issues Ensuring compliance with processes Providing status updates Ensuring high SLA application

- Coordination between internal stakeholders to make sure of delivery according to timelines and scope agreed on. - Responsible for creating all project documentations (Project plan, SOW, Defining project objectives. - Setting prioritization based on projects delivery pipeline and align this with product analysis. - Identifying and mitigating potential risks. - Guiding the customer to best practice solution. - Architecture the technical solutions for ELV, CCTV, ICT, Security and Smart buildings systems.

Analyzed and addressed customer requirements through the examination of RFQs and RFPs. - Drafted comprehensive solution descriptions, solution architectures, technical drawings, and various technical project documentation. - Effectively assigned tasks to internal teams and provided support in schedule management. - Act as the first line of contact and support for the customers.

- Implement technology solutions, ensuring efficient deployment and meeting client specifications. - Provide technical support to clients during and post-deployment, addressing inquiries and troubleshooting for client satisfaction. - Create and maintain accurate deployment documentation, including configuration details and troubleshooting guidelines. - Collaborate with cross-functional teams, including sales and product development, to ensure seamless integration and alignment with client needs.