Hikmat Kurdov

Directing corporate B2B sales initiatives and managing key client relationships to drive revenue growth in the logistics sector. Utilizing specialized CRM software to streamline sales tracking and optimize operational workflows.

Managed high-volume check-ins/outs and guest data utilizing Optima PMS. Acted as the primary point of contact for guest inquiries, room assignments, and conflict resolution. Processed payments and coordinated with housekeeping to ensure timely room readiness.

Directed daily operations and staff to maintain 5-star service standards in a luxury resort environment. Managed inventory and procurement, minimizing waste through strict stock oversight.

Promoted to manage a multicultural team, overseeing scheduling, training, and performance. Maintained high service standards and guest satisfaction scores.

Managed a high-value portfolio of corporate clients, identifying opportunities for cross-selling and up-selling insurance products. Developed strategic relationships with key stakeholders to secure policy renewals and maximize long-term client loyalty

Supervised daily hotel operations across Front Office and F&B, acting as the primary point of contact for guest recovery and VIP services.