Himanshu Sachdeva

Setup & led a team of 250+ resources to provide Single point ownership for Delivery Operations. Delivered Net Savings of $4.5 million till end of contract for the account by successfully migrating business from Onshore site to Global Delivery Center India. Introduced innovative customer management processes resulting in the elevation of customer satisfaction results from 90% to 97% within the last two years. Reduced process time by 20% across 3 sites & 150+ resources by structured improvement processes.

Develop and execute Landscape Strategy to optimize cost and improve performance. Setup 2 brand new sites for the account; 1 in APJ & 1 in AMS in line with the Service Support Landscape Strategy. Delivered the committed savings of $7 million through migrations / transitions.

Lead 4 LOB’s simultaneous with over 150+ resources in-house and 60+ resources at a vendor location providing premium paid support across voice, email & chat Insource Email & Chat support from vendor location to in-house support and delivered Green SLAs Lead 2 "Tiger Team" to help setup operations vendor sites for HP North America Consumer Support

IT