Holly Rumble

Dealing with complaints and queries via inbound calls, email, and online chat. Managing restaurant partners accounts: invoice queries, changing details, updating menus, providing advice, information and ways to improve their performance on the platform. Creating bug reports and tickets, providing tech support to restaurant partners and customers.

Taking bookings from direct customers and tourism partners via phone, email and fax - inputting them into booking software. Dealing with complaints and queries via phone, email and face-to-face. Issuing tickets and leading customers onto tours, acting as a tour escourt to Paris and Harry Potter Studios. Ensuring that customers feel safe and well informed about the tour itinerary to avoid any customers being left at a destination.

Looking after, feeding, cleaning and milking goats. Making goats cheese. Selling products at farmers markets. Helping with marketing material and social media

Taking reservations, making bookings, customer service, marketing, updating websites and various social media platforms, managing staff rotas, meeting and greeting guests, supplying local information to guests, working with local businesses to develop relationships and networks, cooking, cleaning and gardening. The business owner also owned side businesses which required me to up-sell these to guest and assist taking guests on Marine Eco and off-road tours, and ensuring healthy and safety precautions.

Using company databases to conduct B2B surveys and questionnaires Input and managed the database of collated information Networking with future business partners

Updated the company blog and website with articles using Dreamweaver Developed an understanding of SEO and other web based marketing strategies Assisted with website usability tests Expanded databases to link live to the company website using Microsoft Access. Created copywriting material for the website and blog Responded to telephone enquiries

Input crew and domestic bookings on Opera booking system. Maintained company customer service standards and expectations Ensured efficient and effective hotel bookings to manage capacity Managed guest arrivals during airport flight delays and cancellations

Assisting with planning, organisation and delivery of events including Confex, Event UK, Manchester Live and the Conservative Party Annual Conference: Secretarial duties: arranging meetings, site visits, staff transport, logistics for event inventory -Sending invitations, updates and information to delegates -Updated websites & spreadsheets using Excel, Eventforce and HTML formats. Competitor analysis database: collating and inputing images, text and files from over 20 partner companies

Principles or marketing, strategic marketing, innovation and entrepreneurial business, sustainable business management, introduction to business accounting and finance, Spanish

German Art Sociology