Horatiu Ciobota

coordination of language services projects according to the portfolio, assisting in project planning and identification of full compliance with the company's project workflow and methodology, identification and booking of the needed resources (number and competencies) for the different workflow steps, setting-up the Project Quality Plan according to the internal quality standards and/or the requested customer quality standards, clear communication of all project/ production-related issues during the project

work delivery to the team in accordance with the production status, collecting any relevant information concerning the production and informing the production coordinator about any deviation from the production planning, balancing the workload level within the involved departments

In charge of supervising the agents working in my shift, training and coaching issues, technical support for our customers, customer care and quality management issues, statistics

In charge of checking in the guests and primary accounting issues