Ibrahim Karahasan

-Managed EMEA content moderation operations, consistently exceeding 90%+ quality benchmarks. -Led weekly business reviews (WBRs) with BPO partners to audit quality trends and ensure SLA compliance. -Acted as SME to deliver targeted policy training and bridge operational knowledge gaps. -Spearheaded root cause analyses (RCAs) and delivered actionable insights to senior leadership. -Facilitated cross-functional calibration sessions to ensure moderation consistency and accuracy.

- Conduct QA evaluations per client requirements, Identifies and interprets trends and patterns in datasets to attribute key business drivers - Conduct RCA (Root Cause Analysis), analyze complex business problems using data from internal and external sources, and Health Checks for high impact transitions, as requested to improve the Quality and Policy and be able to cover gaps, grey areas and general ambiguities in the Policy - Acting as Point of Contact of the Insights proposal (Internal Project) that aim

-Quality Assistace(support with quality tasks) -Review reported content in adherence with policies and within specified timeframe. -Maintain high standarts of quality at all times. -Validating,investigating and responding to inquiries of an urgent and sensitive nature within established guidelines. -Actively enforce Terms of Use by carefully monitoring user reporting. -Identify and suggest solutions for bussiness improvement. -Recognise trends and patterns. -Escalations of issues and maintaining relationsh

- Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone. - Providing product and tool support to improve the overall experience and drive higher product adoption and spend - Ability to identify trends and solve problems facing multiple SMB clients - Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising sol

-Handling inbound calls and emails concerning flight tickets . -Processing online reservations and issuing tickets. -Handling booking changes and cancellations.

answering customers' questions (over the phone or via chat) about Apple products, services and accessories, including both software and hardware.

-Responsible for handling escalated issues such as Guest Relocations, Credits, Stop Sells and Closing Allotments, etc. -Identifying and working to resolve problems Case Management Conflict resolution Deliver outstanding verbal and written communication -Follows up with individual customers or suppliers until the issue is resolved Correctly registers all transactions in information systems Uses automated information systems to analyze the customers situation Skilled at negotiating solutions to new and variou

Customer care, providing support to individual users, small businesses, professionals, Engineers OnSite, resellers and distrubutors, problem solving through troubleshooting, Accurate case logging