Eman Ahmed

Bis 2017, Application Support Engineer, PPRO Financial Ltd
Munich, Germany

Fähigkeiten und Kenntnisse

Customer Support Management
Problem-Management
Incident Management
Change Management
Service-Level-Management
Unix
Apache
IT Service Management
Second Level Support
Oracle Applications
Troubleshooting
Testing
Weblogic
Tomcat
Websphere
Web Content Management
Application Server
puppet
ITIL V3 Service Operation
ITIL Foundation V3
API
Web Services
nagios
graphite
HP Quality Center
Remedy
Jira
Confluence
Configuration Management
Java/J2EE
Mobile Apps
Shell Scripting
Solaris
Oracle DB
SQL
Red Hat LINUX
SVN
Subversion
IBM MQ Series
XML
DevOps
IT Operations
Operations Management
Application Management
Web applications
rundeck
Docker
Ansible
BMC Remedy
Kibana

Werdegang

Berufserfahrung von Eman Ahmed

  • Current 8 years and 6 months, since Dec 2017

    Operational Systems Analyst

    Amadeus Data Processing GmbH
  • Current

    Operational Systems Analyst

    Amadeus Data Processing GmbH
  • 7 months, Jan 2017 - Jul 2017

    Application Support Engineer

    PPRO Financial Ltd

  • 10 months, Mar 2016 - Dec 2016

    Core Utilities Support Officer

    CIB Egypt

    - Provide primary technical support for the core banking related applications including troubleshooting in order to ensure proper functioning on the applications and maintain the workflow of the business. - Troubleshoot and perform root cause analysis of all reported problems core and core related applications. - Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.

  • 1 year and 10 months, Jun 2014 - Mar 2016

    Service Owner

    Vodafone International Services

  • 1 year and 7 months, Dec 2012 - Jun 2014

    System Engineer

    Vodafone International Services

  • 4 years and 1 month, Dec 2008 - Dec 2012

    Application Support Engineer

    HP Enterprise Service

    - Working as 2nd line support for ABN Amro and Royal Bank of Scotland accounts - Maintaining and monitor all running jobs for all ACBS applications under UNIX - Managing all customers data and loans by using BO and ETL tools - Managing the global implementations together with the relevant changes to the existing support model where support is totally executed in a single closed environment. - Communicating with the customer and all involved teams regarding any issues

Ausbildung von Eman Ahmed

  • 1 year and 6 months, Jul 2014 - Dec 2015

    Professional Postgraduate

    American University in Cairo

    - Leadership - Organizational Development - Marketing and Sales - Project Management - Entrepreneurship

  • 3 years and 11 months, Sep 2004 - Jul 2008

    Computer Science

    Cairo University

    - Information Systems - Information Technologies - Computer Science - Software Engineering - Relational database management system - Object Oriented Programming - Networks and Signals

Sprachen

  • English

    C1 (Fließend)

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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