Iga Głowacka

- maintaining long-term relationships with our german-speaking clients - in charge of international business development of IT and engineering solutions - creating a strategy to efficiently approach companies overseas - execution of ITK's sales strategy abroad - research and building relationships with new clients - representing company and it's services during international Trade Shows & Conferences - coordinating recruitment processes in ITK

Roles and responsibilities: - searching for candidates with usage of direct search, informal network, cold calls, etc. - selection of candidates - conducting phone interviews with candidates - preparing candidates'​ profiles and delivering to clients' review - language skills verification - guiding candidates through the recruitment process

Roles and responsibilities: - providing technical support to German- and English-speaking customers - solving technical and billing cases via phone and email - providing training for new team members - answer inbound calls as well as assist customers who have specific inquires - efficient management of backlog on a daily basis - ability to identify problem issues and determine the appropriate course of action/redirection with guidelines required to resolve the issues