Dr. Rocco D Conte

• Sales Management and Account Management (35 plants in 13 countries in EU / EMEA / NAFTA) • Management and coordination of a team of 10 people • Manage and monitor the RFQ, claims and ongoing business • Management and Implementation 8D • Customer Satisfaction Implementation • Responsible management of PPAP, SQP • Management of LTA and GPA for key account management • Price negotiation • Management and coordination of new projects

Claims Management German Top Automotive Customers and 8D Process Audit control (UNI ISO/TS 16949:2009) Daimler SQPM Portal management

Responsible for Italy, Switzerland and Turkey. Reporting to the CHEP Automotive Account And Key Account Director. Managing a Portfolio of 200 Accounts and a Revenue of 7 MIO $ P.A Main responsibilities: Customer Service Management, High and TOP Accounts (I.E. Roechling Automotive, Agrati, Brugola OEB, Fontana Luigi, Valeo and Bosch, Elring Klinger Europe)

Translation duties in cooperation with the US-American and Italian Legal Office OES and OEM Support US Citizen Support (Legal, Administrative and Cultural)Benchmark analyse On Site cooperation with the US BASE Security

Order processing and Phone claims support Help desk management (Front and Back office) Archive and SAP transaction processing (SD and MM modules)

Short Degree in Civil Engineering in cooperation between the Technical University of Milan and the Technical University of Darmstadt. Main topics: the cost impact of the new technologies in the modern engineering