Ignatius Serfontein

• Led development of a maintenance tool reducing process time from 1 hour to 10 minutes. • Improved internal ticketing system for better technician support. • Participated in biweekly international meetings addressing 8D topics and project updates. • Optimized internal wiki pages to boost customer self-service and reduce support requests.

• Testing software and prototypes in collaboration with the R&D department. • Creating and managing documentation and video tutorials for customer training. • Training technicians for customers and internal staff.

• Commissioning, installation of RS equipment, and client training. • Remote and on-site troubleshooting and repair of machines. • International travel.

• Focus: Control systems, mechatronic system design, materials and manufacturing, operations management. • Thesis: Development of a CNC control system for milling and plasma cutting in an R&D department.

• Focus: Control systems, mechatronic system design, materials and manufacturing, operations management. • Thesis: Development of a CNC control system for milling and plasma cutting in an R&D department.