Marko Peric

• Directing company-wide project portfolio roadmap and operational execution strategies to ensure business continuity and sustainable growth across core functions (Sales, Marketing, IT, Logistics, Procurement, Customer Support). • Design, implementation, and governance of new operational controls, leveraging data-driven metrics and reporting to mitigate business risks and enhance cross-departmental alignment. • Oversee cross-functional programs (scope definition, budget allocation, risk identification)

Led cross-functional, globally distributed engineering and product teams utilizing Jira, Confluence, and Miro to execute strategic multi-cloud program roadmaps, feature scoping, dependency tracking, and monthly release management. • Drove quarterly and annual OKR planning across executive stakeholders, aligning global platformization goals with engineering capacity and resource allocation.

• Governed end-to-end delivery of custom enterprise software solutions, aligning business goals, customer data, and engineering capabilities across multi-disciplinary teams using Agile tools (Jira, Confluence, Miro). • Defined program health metrics, release management schedules, and Agile delivery frameworks (Scrum/Kanban) to eliminate delivery and implementation bottlenecks and keep customer engagements on target.

• Managed high-visibility global security, infrastructure, and compliance projects within the Strategic Initiatives Office (SIO), managing budget allocation and tracking, activity plans, resource cost modeling, and operational risk controls. • Implemented Agile framework transitions across SIO operations teams, converting legacy project workflows into sprint-based, transparent delivery cycles. • Designed operational risk frameworks and audit readiness procedures across internal financial tech infrastructure

Managing Technology Operations initiatives through project leadership, portfolio oversight, and cross-functional collaboration to enable effective execution and continuous improvement across Cloud Operations, Corporate IT, Information Security, and Support functions. Responsible for project delivery, operational process design, resource management, and stakeholder communication while defining performance metrics and supporting prioritization to ensure alignment with business and technology objectives.

• Managed EMEA-wide Carrier Transition and technology deployment program for IBM as a client, across more than 22 countries in the EMEA region, coordinating client integrations, contractual requirements, user acceptance testing (UAT), and operational carrier switchovers. • Established an operating framework for supply chain processes and user support across a broad geographic footprint.

Managing regional IT operations and infrastructure initiatives through project leadership, operational support, and cross-functional collaboration to ensure reliable and secure technology services. Delivering implementation of country IT projects, client onboarding activities, and IT operations while supporting infrastructure, security compliance, and vendor management to enable business continuity and operational excellence.

Overseeing IT operations and infrastructure initiatives through hands-on technical support, system administration, and project execution to ensure reliable and secure technology services. Managing internal IT projects, infrastructure changes, and vendor coordination while supporting end users, maintaining core systems, and enabling business continuity through effective operations and continuous improvement. Key programs and initiatives include: • Delivery of internal IT infrastructure projects and technolo

• Technical support for IKOM Internet services. Providing technical assistance to company’s clients regarding their internet connection. • Providing help to residential and business clients to solve connection problems and problems with their IT equipment in general. • Setup and support for IKOM network cable modems and routers (TP Link, Cisco, Thomson, Scientific Atlanta). • Setup and support for Windows, Linux OS and IKOM network monitoring software. • Administration and resolution of technical iss