Igor Sales

DHL Express, Europe IT Service Management. Regional point of contact for Local Information Security Managers (LISMs) and CIOs across a cluster of 10 countries in Europe. Main responsibilities: - Provide regional guidance to local teams on information security activities, keeping senior management informed to secure buy-in - Coordinate cybersecurity initiatives across the cluster, supporting countries in building local roadmaps aligned with company-wide goals - Own compliance tracking for the cluster, raisin

DHL Supply Chain, Global Accounting and Process Digitalisation, Business Process Optimisation (OTC Billing programme). Global rollout of a billing solution (Blue Yonder), interfaced with Oracle ERP, for warehousing and transport contracts across all regions where the business operates (UK&I, Europe, North America, APAC and LATAM). Achievements - Owned the implementation of multiple use cases throughout the pilot waves: managed As-Is/To-Be workshops with local Finance and Operations, contract configuration,

DHL Express, Europe IT Service Management. Supported cybersecurity reporting and data management processes. - Led data-driven improvement initiatives focused on digitalising and automating manual security processes - Built automation tools (bots, Power Automate workflows) and Power BI dashboards that improved response times to security findings - Supported the IT GRC system migration (RSA Archer to ServiceNow), guiding end users through system changes and migration preparation

Managed end-to-end HR and payroll processes for over 20 clients across the EMEA region, coordinating cross-border stakeholders to ensure compliance and efficiency. - Reduced payroll processing costs by 15% through risk assessments and priority matrices - Created and facilitated training content for clients and end users to improve adoption of HR solutions

Led cross-functional teams as Head of Product for the country branch, launching two virtual projects that achieved 70% implementation of Standard Operating Procedures and a 30% reduction in operational time.

Final responsible for Human Resources and Org. Development at a national level. Main focuses were operational expansion, HR processes and systems implementation, and training for performance boost. - Elevated employee engagement by 10% through national and local Talent Management systems and tools - Fostered data-driven decision-making, establishing a culture of improved performance and learning - Successful establishment of two new local AIESEC branches in the country