Ilka Meyert

Control and supervision of the employees for the IT service desk for a well-known car manufacturer. Process control and monitoring. Professional control of all project staff and contact person for employees. Evaluation and analysis of the key figures in the project and development and optimization of processes for compliance and improvement of the service level and key figures

Troubleshooting and resolution of technical issues in a server environment. Configuring hard- and software for usage at a known chain of fast food outlets. Including cash registers and servers and clients which are needed for the infrastructure in these restaurants.

providing technical support for printer, cameras, camcorders and other hardware products from a big japanese manufacturer for Danish customers. Monitoring and coaching of my co-workers in the Danish and German speaking team. Translation of customer surveys, templates and training material in Danish, English and German.

Handling technical and legal issues for private and business partners from Denmark for one of the biggest computer, printer and hardware manufacturer in the world.

Handling technical issues with Microsoft products for private and professional customers from Denmark, Sweden, Norway and Finland. Supporting also English speaking customers.

Working freelance on projects for different danish small businesses, for example helping with IT problems and creating layouts for business documentation

I provided 1.level support for Nokia employees from Europe, Middle East and Africa, solving administrative and technical problems (PC, Phones, Internet/Intranet...) in danish, english and german