Ines Petornilho
Angestellt, Customer Service Team Leader, HBX Group
Über mich
As a Client Operations Team Lead at HBX Group, I oversee a team of 6 customer support agents who provide exceptional service to our B2B clients in the travel and tourism industry. With over seven years of experience in customer service, I have honed my skills in handling complex client inquiries, resolving issues, and ensuring satisfaction. I am also Salesforce certified, which enables me to leverage the platform's features and functionalities to optimize our service delivery and performance. In addition to delivering excellent customer service, I am also passionate about leading and developing my team. I have successfully managed and motivated my team members to achieve our goals and exceed our expectations. I have also mentored and supported them in their professional growth and career advancement. Furthermore, I have implemented best practices and processes to enhance our team's efficiency, quality, and collaboration.
Werdegang
Berufserfahrung von Ines Petornilho
Bis heute 8 Jahre und 1 Monat, seit Juni 2016
Customer Service Team Leader
HBX Group
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Fließend